Profile Builder Not showing all items in search folder

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John Lopez

• January 13, 2023 17:40

I'm pointing profile builder 3.3.3 to a standard folder such as "bases" and it's only showing 40 items in that folder instead of the full list in that folder which, in mine, is 177 items. Searching any folder seems to still be limited to seeing only 40 items in it. I believe this was working properly last week. Neither SKP nor PB were manually updated in that time. SKP is 2022 (22.0.354 64bit).

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  Dale

  • January 17, 2023 14:31

  Hi John - we have seen a similar issue in the past and it was related to monitor resolution.  Can you try setting your monitor resolution to default settings, and then restart SketchUp to see if that solves the problem?  More items should load as you scroll down so make sure you are scrolled to the very bottom of the profile browser window. 

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  John Lopez

  • January 23, 2023 22:18

  Hi Dale,

  Thanks for the response. So This led me to a bandaid solution until maybe you can source the root problem which I believe I found.  

  I tried changing resolutions 3 times and no change in the 40 items listed.

  What did work is on the lowest res (1920x1200)(which I don't think is relevant) - then re-sized the "select profile" window using the upper right corner to resize in both directions and shrinking the window so that it makes the up/down scrollbar appear and then scrolling down will load the full set. I can then widen the window back out and it's still fine after 

  but

  if I reload a new folder or close/open the window then I can only see the 40 items again until make the scrollbar appear AND scroll down to get it to load the full set. This is repeatable.

  Going back to my full res again makes no change but making the scrollbar appear and scrolling down loads the full folder same as the other resolutions. 

  The bug:
  Maybe it's also worth noting that the initial 40 items seems to be a max value somewhere upon initially loading because if the "select profile" window canvas upon initially opening can hold 40 icons or more then it stops loading more then this and the scrollbar is not visible. It appears it's the scrolling down on the scrollbar that makes it load more then 40 which most people won't notice because their own windows maybe are smaller then holding 40.   

  
  Separately, after doing this like 20 times in a row to prep this message caused a GPU driver crash. I haven't had a GPU driver crash in, at least, months. A reboot put it back to normal - (windows (not your bug)) . 

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  Dale

  • January 31, 2023 17:51

  Hi John - thank you for this extremely useful report.  I thought we had fixed this issue but it looks like we will need to take another look soon.  We will try to fix it in a future update.  Unfortunately I am unable to provide a timeline for the fix.

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  John Lopez

  • February 13, 2023 16:25

  From my perspective, as long as i know the workaround its not an issue for me but thought i would give you the details so you can deal with it whenever....

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