Profile Builder 4 Crashing Sketchup on Startup
I am having a problem with profile builder 4 crashing sketchup 2024 on startup. When I try to open a file with profile builder loaded in the extension manger, sketchup will crash. I can sometimes get it to open if I start with the blank simple template. I can then open my file and work normally. However, this only works about half of the time. After emailing sketchup support and sending crash logs, they informed me that profile builder was causing the crash at startup. I confirmed this by individually enabling and disabling all of my extensions and confirmed that this only happens with profile builder 4 loaded. I emailed support here a week or so ago and have not heard anything back. I saw an update was pushed recently and updated it hoping it would resolve the issue but it has not. I am on a M1 Ultra Mac running macOS 14.5. This is also happening on my Intel based MacBook Pro. Has anyone else experienced this?
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Hi Brad - I did in fact respond to your email on May 23 but I wonder if you made a typo when you filled out our contact form or maybe our response went to your spam folder?
As far as we know, these types of crashes are fixed if you have 4.0.3 installed:
https://profilebuilder4sketchup.com/download-profile-builder/
Please install the latest version, then try restarting your computer. Let me know if the crash still occurs. So far, no one has reported any crashes since we released version 4.0.3 so I wonder if there was simply an installation error for you.
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