loss of credits as software was unresponsive

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Dawood Khan

• September 07, 2020 16:23

I purchased roughly 400 credits and thought to use it on placemaker. I added roads and pavements/side-walks however when i tried to add the in the buildings (which costed 200 credits) the software became unresponsive and crashed, losing me 200 credits with no 3D building applied. 

 

I require customer service and i feel the response is very slow. Please advice what to do next

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  Dale

  • September 07, 2020 17:32

  Hello Dawood!  Yes, we have received your numerous emails and I will be responding today (by email).  Sorry, this weekend is a 3-day weekend here in Canada and our customer support is normally provided business days only.  We will take care of this request ASAP.  Thanks!

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