Profile Builder Load Errors in SketchUp Pro 2020

I have been using Profile Builder for over a year now without any problem. All the sudden it will not load and give me Load Errors as followed.. Please help. I've tried uninstall and reinstall it several times with no success.

Error: #<Errno::ENOENT: No such file or directory @ rb_sysopen - c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/so/2.5/64bits/MSS_Licensing_source.so>
C:/Program Files/SketchUp/SketchUp 2020/Tools/RubyStdLib/fileutils.rb:1291:in `initialize'
C:/Program Files/SketchUp/SketchUp 2020/Tools/RubyStdLib/fileutils.rb:1291:in `open'
C:/Program Files/SketchUp/SketchUp 2020/Tools/RubyStdLib/fileutils.rb:1291:in `copy_file'
C:/Program Files/SketchUp/SketchUp 2020/Tools/RubyStdLib/fileutils.rb:432:in `copy_file'
C:/Program Files/SketchUp/SketchUp 2020/Tools/RubyStdLib/fileutils.rb:359:in `block in cp'
C:/Program Files/SketchUp/SketchUp 2020/Tools/RubyStdLib/fileutils.rb:1463:in `block in fu_each_src_dest'
C:/Program Files/SketchUp/SketchUp 2020/Tools/RubyStdLib/fileutils.rb:1479:in `fu_each_src_dest0'
C:/Program Files/SketchUp/SketchUp 2020/Tools/RubyStdLib/fileutils.rb:1461:in `fu_each_src_dest'
C:/Program Files/SketchUp/SketchUp 2020/Tools/RubyStdLib/fileutils.rb:358:in `cp'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/profilebuilder.rbe:34:in `load_c_extensions'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/profilebuilder.rbe:986:in `<module:Licensing>'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/profilebuilder.rbe:231:in `<module:ProfileBuilder3>'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/profilebuilder.rbe:2:in `<main>'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:81:in `eval'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:81:in `require'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:81:in `block in load_source_files'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:81:in `each'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:81:in `load_source_files'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:84:in `<module:ProfileBuilder3>'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:1:in `<main>'
...
Error: #<NameError: uninitialized constant DM::ProfileBuilder3::Preferences::ON_MAC>
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/preferences.rbe:20:in `<class:Preferences>'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/preferences.rbe:3:in `<module:ProfileBuilder3>'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/preferences.rbe:1:in `<main>'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:81:in `eval'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:81:in `require'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:81:in `block in load_source_files'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:81:in `each'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:81:in `load_source_files'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:84:in `<module:ProfileBuilder3>'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:1:in `<main>'
C:/Program Files/SketchUp/SketchUp 2020/Tools/extensions.rb:197:in `eval'
C:/Program Files/SketchUp/SketchUp 2020/Tools/extensions.rb:197:in `require'
C:/Program Files/SketchUp/SketchUp 2020/Tools/extensions.rb:197:in `load'
C:/Users/p_sap/AppData/Roaming/SketchUp/SketchUp 2020/SketchUp/Plugins/DM_ProfileBuilder3.rb:19:in `register_extension'
C:/Users/p_sap/AppData/Roaming/SketchUp/SketchUp 2020/SketchUp/Plugins/DM_ProfileBuilder3.rb:19:in `<module:ProfileBuilder3>'
C:/Users/p_sap/AppData/Roaming/SketchUp/SketchUp 2020/SketchUp/Plugins/DM_ProfileBuilder3.rb:6:in `<module:DM>'
C:/Users/p_sap/AppData/Roaming/SketchUp/SketchUp 2020/SketchUp/Plugins/DM_ProfileBuilder3.rb:5:in `<top (required)>'
Error: #<NameError: uninitialized constant DM::ProfileBuilder3::CutOpeningSettings::ON_MAC>
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/cut_openings_setting_window.rbe:26:in `<class:CutOpeningSettings>'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/cut_openings_setting_window.rbe:3:in `<module:ProfileBuilder3>'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/cut_openings_setting_window.rbe:1:in `<main>'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:81:in `eval'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:81:in `require'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:81:in `block in load_source_files'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:81:in `each'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:81:in `load_source_files'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:84:in `<module:ProfileBuilder3>'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:1:in `<main>'
C:/Program Files/SketchUp/SketchUp 2020/Tools/extensions.rb:197:in `eval'
C:/Program Files/SketchUp/SketchUp 2020/Tools/extensions.rb:197:in `require'
C:/Program Files/SketchUp/SketchUp 2020/Tools/extensions.rb:197:in `load'
C:/Users/p_sap/AppData/Roaming/SketchUp/SketchUp 2020/SketchUp/Plugins/DM_ProfileBuilder3.rb:19:in `register_extension'
C:/Users/p_sap/AppData/Roaming/SketchUp/SketchUp 2020/SketchUp/Plugins/DM_ProfileBuilder3.rb:19:in `<module:ProfileBuilder3>'
C:/Users/p_sap/AppData/Roaming/SketchUp/SketchUp 2020/SketchUp/Plugins/DM_ProfileBuilder3.rb:6:in `<module:DM>'
C:/Users/p_sap/AppData/Roaming/SketchUp/SketchUp 2020/SketchUp/Plugins/DM_ProfileBuilder3.rb:5:in `<top (required)>'
Error: #<NameError: uninitialized constant DM::ProfileBuilder3::MarkNumbers::ON_MAC>
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/mark_numbers.rbe:20:in `<class:MarkNumbers>'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/mark_numbers.rbe:3:in `<module:ProfileBuilder3>'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/mark_numbers.rbe:1:in `<main>'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:81:in `eval'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:81:in `require'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:81:in `block in load_source_files'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:81:in `each'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:81:in `load_source_files'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:84:in `<module:ProfileBuilder3>'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:1:in `<main>'
C:/Program Files/SketchUp/SketchUp 2020/Tools/extensions.rb:197:in `eval'
C:/Program Files/SketchUp/SketchUp 2020/Tools/extensions.rb:197:in `require'
C:/Program Files/SketchUp/SketchUp 2020/Tools/extensions.rb:197:in `load'
C:/Users/p_sap/AppData/Roaming/SketchUp/SketchUp 2020/SketchUp/Plugins/DM_ProfileBuilder3.rb:19:in `register_extension'
C:/Users/p_sap/AppData/Roaming/SketchUp/SketchUp 2020/SketchUp/Plugins/DM_ProfileBuilder3.rb:19:in `<module:ProfileBuilder3>'
C:/Users/p_sap/AppData/Roaming/SketchUp/SketchUp 2020/SketchUp/Plugins/DM_ProfileBuilder3.rb:6:in `<module:DM>'
C:/Users/p_sap/AppData/Roaming/SketchUp/SketchUp 2020/SketchUp/Plugins/DM_ProfileBuilder3.rb:5:in `<top (required)>'
Error: #<NoMethodError: undefined method `junction_style_default' for DM::ProfileBuilder3::Preferences:Class>
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:85:in `<module:ProfileBuilder3>'
c:/users/p_sap/appdata/roaming/sketchup/sketchup 2020/sketchup/plugins/dm_profilebuilder3/pb_load.rbe:1:in `<main>'
C:/Program Files/SketchUp/SketchUp 2020/Tools/extensions.rb:197:in `eval'
C:/Program Files/SketchUp/SketchUp 2020/Tools/extensions.rb:197:in `require'
C:/Program Files/SketchUp/SketchUp 2020/Tools/extensions.rb:197:in `load'
C:/Users/p_sap/AppData/Roaming/SketchUp/SketchUp 2020/SketchUp/Plugins/DM_ProfileBuilder3.rb:19:in `register_extension'
C:/Users/p_sap/AppData/Roaming/SketchUp/SketchUp 2020/SketchUp/Plugins/DM_ProfileBuilder3.rb:19:in `<module:ProfileBuilder3>'
C:/Users/p_sap/AppData/Roaming/SketchUp/SketchUp 2020/SketchUp/Plugins/DM_ProfileBuilder3.rb:6:in `<module:DM>'
C:/Users/p_sap/AppData/Roaming/SketchUp/SketchUp 2020/SketchUp/Plugins/DM_ProfileBuilder3.rb:5:in `<top (required)>'

Dale Martens

November 05, 2020 15:02

Please refer to this article:

https://support.mindsightstudios.com/hc/en-us/articles/360058739733-New-Loading-Errors-Nov-2020-caused-by-Bitdefender

Piyavat Saphakkul

November 06, 2020 15:41

Thank you very much.

November 06, 2020 15:42

FYI. Profile Builder in SketchUp 2019 doesn't have the same issue.

November 19, 2020 17:32

Just an update that this issue should now be resolved. Bitdefender has confirmed that they are no longer flagging our plugin files as dangerous.

Profile Builder Load Errors in SketchUp Pro 2020

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